Refund Policy

We want you to be happy with your subscription. If you're not, you can have your money back.

14-day money-back guarantee

You can request a full refund within 14 days of any payment — your first payment or any renewal. No questions asked.

When a payment is refunded, the subscription for that period ends and your account returns to the free plan (one reading slot).

How to request a refund

• Email support@thereteller.com from the address you signed up with, or
• Contact Paddle, our reseller, at paddle.net using the order details from your receipt email.

Refunds are processed by Paddle to your original payment method. They usually appear within 5–10 business days, depending on your bank.

After 14 days

We don't give refunds for the rest of a period once 14 days have passed, except where the law requires it. You can cancel at any time from your Account page: you keep access until the end of the period you paid for, and you won't be charged again.

Free plan

Reading on the free plan never costs anything, so there is nothing to refund.

Your legal rights

This policy does not affect your statutory rights as a consumer. Our 14-day guarantee applies in addition to them, including any right of withdrawal under EU consumer law.